About inquiries
For customer inquiries, please kindly contact us at the email address below.

Company name
MondM

Email address
info@mondm.com

Shipped from
LCA Corporation (MondM Division)
LCA Building, 7-18-14 Tokiwadaira, Matsudo, Chiba 270-2261, Japan

配送について

返品＆返金

定期購入ポリシー

What are the health benefits of Vitamin C?

Vitamin C is a nutrient that helps maintain healthy skin and mucous membranes, and it has antioxidant properties, which neutralize free radicals in the body and help prevent cell damage.

 

What is the recommended daily intake?

The recommended daily intake is one packet (2.2g). By sticking to this amount, you can maximize the effects of Vitamin C.

 

How should I take it?

Take one sachet per day with water or lukewarm water.
For best results, it is ideal to take it first thing in the morning or before meals.

 

What is the nutritional content?

The nutritional content per packet (2.2g) is as follows: calories 8.41kcal, protein 0g, fat 0.11g, carbohydrates 1.47g, salt equivalent 0.0002g, vitamin C 500mg.

 

Please tell me how to preserve it.

Store away from direct sunlight, high temperatures and humidity. Proper storage will help maintain the quality of the product.

 

How can I check the expiration date of this product?

The expiration date is printed on the outside bottom of the package. After purchasing, please check the expiration date and use the product within that date.

 

Is this product a food for specified health uses?

This product is not a food for specified health uses and has not been individually reviewed by the Commissioner of the Consumer Affairs Agency. Please use it as a functional food for maintaining health.

 

Are there any health benefits to taking large amounts?

Taking large amounts of this product will not cure illnesses or improve your health. It is important to adhere to the recommended daily intake amount.

 

Are there any precautions to take when using this product?

If you take it directly into your mouth, be careful not to choke on the powder. Also, if you experience any adverse reactions, discontinue use and consult a doctor. The effects of supplements vary from person to person, but generally require continued intake for several weeks to several months.

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Can I return products?

Yes, you can request a return within 7 days from the date the item arrives.

To be eligible for a return, the following conditions must be met:

- The product is unopened and unused .

- The product is in its original packaging with no stickers or labels removed.

- Provide proof of purchase (such as order number ).

If you wish to return an item, please contact us in advance.

For details about returns and refunds, please see the following page.

→Return policy here

 

I'd like to know more about subscriptions?

The link below provides detailed information on how subscriptions work and how to cancel.
→ Learn more about our subscription policies

 

Subscription Schedule ( What is the schedule for subscribing to Monthly Vitamin C? )

MondM's subscription service starts preparing your next shipment 7 days before the scheduled shipping date each month . Here is an example:

・[Example] First purchase date: May 10th → Next scheduled shipping date: June 10th

In this case, you will need to complete the cancellation procedure via the customer portal by June 3rd .

・Once the cancellation deadline has passed, the next shipment will be shipped and payment cannot be canceled or refunded.

The estimated shipping date will be automatically set based on the date of your original purchase.
Payment will be made approximately 3 to 5 days before shipping, so we recommend checking the schedule in advance.

 

How can I cancel my subscription?

MondM ​​has introduced a system where customers can cancel their subscriptions themselves. Please click the CANCEL button on your My Page or in the "Customer Portal" in the email at least 7 days before your next scheduled billing date.

There are no minimum purchase restrictions.

・Please note that cancellations and refunds cannot be made after the cancellation deadline has passed and payment has been completed.

- Instructions on how to access the portal and detailed operating instructions will be provided in the initial confirmation email for your subscription.

 

Skip/Resume subscription?

Yes, it is possible to skip (pause) or resume a scheduled service.
You can flexibly adjust the time by using the "Skip next time" or "Resume" buttons in the customer portal.

・If you wish to skip or resume a session, please do so at least 3 days before your next scheduled billing date.

- Please note that once the operation deadline has passed, preparation for the next shipment will begin.

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Who can take vitamin C supplements?

Vitamin C is generally safe, but if you have any specific health conditions or allergies, it is recommended that you consult with your doctor. It is also important that you consult with a medical professional before taking it if you are pregnant or breastfeeding.

 

How to track orders?

Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to track your delivery online.

This order will be delivered by Nekopos. You can check the delivery status in real time using the Nekopos tracking system. To check the delivery status, enter the tracking number on Yamato Transport's official website or check directly from the provided link.

 

How to store supplements?

It is recommended that you store your supplements in a cool, dry place away from direct sunlight and out of reach of children.

 

Privacy Policy

We (hereinafter referred to as "our company") treat your personal information with care and strive to protect it. This privacy policy explains the types of personal information we collect, the purpose of use, how we protect the information, and your rights. When using our website, please make sure you fully understand and agree to this policy.

1. Personal information we collect

We may collect the following information:

• Name, address, telephone number, email address
• Payment information (e.g., credit card number, payment method)
• Purchase history, transaction information
• Website visit behavior data (cookies, IP addresses, etc.)

2. Purpose of Use of Personal Information

The personal information we collect may be used for the following purposes:

• To process and deliver your orders, and provide after-sales service
• To provide you with the latest information, promotions and product marketing activities
• Responding to customer inquiries and improving our services
• Providing you with a customised online experience based on your usage

3. Cookies and Tracking Technologies

This site uses cookies and other tracking technologies to collect information to analyze site usage and to provide you with a personalized experience. You can disable cookies in your browser settings, but if you disable cookies, some features of this site may not function properly.

4. Protection of Personal Information

In order to protect your personal information, we use industry-standard SSL encryption communication and have implemented the latest security technology to prevent information leaks and unauthorized access. In addition, we will not retain personal information longer than necessary and will only store it for the period necessary. When information is no longer necessary, it will be safely deleted or anonymized.

5. Provision to Third Parties

Your personal information may be shared with third parties for the following purposes:

• Information necessary to process payments (payment service providers, credit card companies, etc.)
• A delivery company responsible for delivering the product
• To comply with a legal obligation or with your consent

6. Your rights

You can access your personal information at any time and ask for its correction, deletion or restriction. You also have the right to data portability and, under certain circumstances, to object to the use of your personal information. Please contact us with these requests.

7. Updates to this Privacy Policy

This Privacy Policy may be updated in response to changes in legal requirements or services. If the policy is changed, we will notify you by posting the new policy on our website. We encourage you to periodically review the policy.

8. Contact Information

If you have any questions or concerns about privacy, please contact us at:

[Company Name]

MondM

[address]

LCA Corporation (MondM Division)

〒270-2261

LCA Building, 7-18-14 Tokiwadaira, Matsudo, Chiba, Japan

[email address]

info@mondm.com

 

Legal Notice / Act on Specified Commercial Transactions

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Additional Information:
For details on shipping and returns, please refer to the following links:
📦 Shipping Policy | 🔄 Return Policy

This page is displayed in accordance with Japan’s Act on Specified Commercial Transactions.