Refund policy

Return Policy

We accept return requests within 7 days of product delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be unopened and unused.

  • It must be in its original packaging, with all seals and labels intact.

  • Proof of purchase (such as an order number or receipt) must be provided.

If you wish to request a return, please contact us at info@mondm.com.

Returns must be shipped to the following address:

LCA Corporation (MondM Division)
LCA Building, 7-18-14 Tokiwadaira, Matsudo-shi, Chiba 270-2261, Japan

Once your return request is approved, we will send you a return shipping label and instructions.
Please note: We cannot accept returned items without prior approval.

Damaged or Defective Items

If your item is damaged, defective, or incorrect, please contact us immediately.
We will assess the issue and proceed with a return or replacement at no cost to you.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used supplements

  • Perishable goods (e.g., food, flowers, plants)

  • Customized or personalized items

  • Personal care items (e.g., beauty tools)

  • Flammable liquids, gases, or hazardous materials

  • Sale items and gift cards

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed within 10 business days to your original payment method.
Please note that your bank or credit card provider may take additional time to complete the refund process.

If more than 16 business days have passed since your return was approved and you have not received your refund, please contact us at info@mondm.com.

Return Shipping Fees

Return shipping fees are the customer’s responsibility for change-of-mind returns.

However, we will cover return shipping fees only if all of the following conditions are met:

  • The product is unopened and unused

  • It is in its original packaging with all seals and labels intact

  • You requested the return within 7 days of product delivery

  • Proof of purchase is provided (e.g., receipt or order number)

If any of the above conditions are not met, the customer will be responsible for return shipping costs.